Refund Policy

The returned goods or products will be verified together with the receipt and the goods should also present to be in a good condition. The item should be in the original condition in the original packaging. In case the good or product has been used or damaged by the customer, there will no refund for the purchase. Hyper313 will also not be responsible if your shipment is lost during the return transit.

 **In regards to any arrival country that banned e-cig product, it will always subject to buyers risk. Once parcel has left Malaysia, we are no longer responsible or able to tolerate with any chargeback cases.

**There is no refund due to clearance issue such as confiscated by authorities and rejected by the government of an importer's country.

**There will be an additional charge in order to reship back the orders due to rejected by customs.

Please contact us at hypertrade313@gmail.com if you have any questions or doubts.